Jul 21, 2021
Imagine the following:
A few days ago, a large segment of your office experienced network interruptions, causing your team to suffer downtime and send in a slew of tickets to your managed service provider (MSP), the external IT team that you’ve hired to handle these types of technology issues. Today, a few employees have clicked on a suspicious email link and their computers are crashing. They are behind on deadlines, and having to scramble to deliver to clients.
If this is a familiar scenario to you, it is time to rethink your managed service provider's approach. If you were to add up the time spent on these two incidents alone, you’d calculate hours of unplanned downtime. Unfortunately, your business is still caught in the never-ending cycle of an outdated, break-fix solution model of managed IT service, also referred to as reactive managed services. Once unplanned issues occur, your MSP offers break-fix services after you've likely already lost money in downtime costs.
Both of those incidents were almost surely preventable, and likely would have been—with a proactive managed service provider.
Today, with the dependence on newer technologies such as SaaS offerings and cloud computing services make it essential to have a more sophisticated model of managed IT service that focuses on strategy, monitoring, infrastructure, and security—ensuring that problems are surfaced before they become critical issues. Here, clients enjoy minimal downtime, which allows their business processes to continue uninterrupted. Working with a service provider that offers proactive managed support is essential to avoid regular service interruptions, problematic downtime situations, unchecked performance issues, and major security breaches.
Pricing models for proactive managed support tend to be fixed-price, monthly-billed service, yielding a predictable monthly bill. This is crucial for managed services clients, who unlike large enterprises that more often have in-house IT teams, need to be able to more easily account for what is in their budgets as a small and medium-sized business. Companies depending on a reactive IT support model don't enjoy this same luxury. Unpredictable downtime timeframes, which are common to break-fix solutions, can often translate to additional costs.
The benefits of outsourcing your IT support to a managed service provider are many.
At Milner, we offer a comprehensive, tiered suite of proactive managed service offerings. Our managed IT services are tailored to optimize your organization’s IT infrastructure and performance, empowering clients to deliver customer satisfaction and meet business goals. If you’re looking for the peace of mind, improved productivity, and reliability that come with a top-of-the-line with our top-of-the-line managed IT services, schedule a free IT health check or contact us to get started!