Tips to prevent and fix those pesky paper jams


Nov 4, 2021

We have all experienced at least one paper jam at some point and know how frustrating they can be. Not only do paper jams cause you and your employees to lose precious time and resources, they are costly to both the environment and your bottom line. Paper jams can occur for a number of reasons that aren't always obvious, and can often be a problem with something that isn’t even a printer issue. 

Whatever the cause of the printer jam, in order to print successfully, users must usually perform some troubleshooting steps to fix paper jams. Having background knowledge about some of the most common paper jam issues can help prevent paper jams from occurring. Often, we don’t know what is causing paper to jam during a print job outside of the printer telling us there is one. Follow our suggested solutions to the below issues to make the troubleshooting process much quicker and easier if such an event occurs. 

Paper tray issues

Many paper jams are the result of paper not correctly feeding from the printer tray into the printer itself. If your printer is printing slanted images, you may be having issues with your paper guide. To avoid paper jams caused by the paper guide or tray, check to make sure that the paper tray’s side fences are set properly to your paper’s size, are locked, and aren’t set too tightly.

Paper issues

Paper jams are often caused by paper issues, which means that paper jams are pretty easy to avoid if you follow our best printer paper practices. If you are experiencing paper creasing, whether large creases in the middle of the page or even just slight creasing at the edge of the paper, the problem is most likely due to some sort of paper issue. This includes paper that is not the recommended size or weight, too thin or is damp. 

Printer best practices to avoid paper jams

Follow these Milner tips to reduce the likelihood of experiencing paper jams:

  • Make sure that you use paper that has been stored away from direct sun, heat and humidity. Only open a ream of paper when you need it. Keep unused paper in an air-tight storage container.
  • Always check to make sure you are using the recommended paper for your specific machine. Never load in bent or creased paper, always make sure that it is loaded parallel with the tray, that the guide is set to the correct size and that the printer is correctly set to print for the right paper size.
  • Don’t overload the paper tray: be sure to keep your paper level below the paper capacity mark on the inside of the paper tray to avoid overloading the paper tray.
  • Loosen each ream of paper before you load it into the tray by fanning, flexing and rolling the sheets to make sure each page is separated.

For more information, check out this infographic from Milner for help determining what may be causing your printer to jam and suggestions for how to fix it.

Experts can help you keep printer issues at bay 

The process of troubleshooting problems with your printer can be time-consuming, difficult, and frustrating. In addition, it takes away from time that could be spent on more important tasks. Give someone else the responsibility of dealing with your printer issues. If your printer is constantly giving you error messages, or if paper has suddenly become a much larger budget line item, call on professional help. If it does turn out that you need new equipment, Milner has a wide range of printers and services for whatever your needs may be.

Milner’s print solution is simple, but innovative. We optimize your efficiency and reduce your costs by using the equipment you already have. Many other dealers and manufacturers offer Managed Print Services that rely on only their equipment and do not focus on how to save you money and increase your bottom line. We focus on helping you save money while increasing your bottom line. Milner’s print management services are not only available to help you with your printing needs, but they can also assist in managing all other aspects of your organization's printing needs, including scanners, faxes, copiers and thermal printers. Contact us today!

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