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Gone are the days where business telephones are hunks of plastic tied to a wall line. So what does a company need in order to ensure the best customer service available to their clients? Today’s phone systems can multiply the productivity of each employee, enable a more mobile workforce and, most importantly, enhance your customer service.

By now you’ve likely heard of “The Internet of Things.” Perhaps you dismissed it as some expression referring to the amount of things you can get done via digital technology. To some extent, that is true. The “Internet of Things” describes any device linked to the internet that allows for coordinated activities and the exchange of data between the device and a host device. These devices do not need to be of the same type to work together.

When it comes to cybersecurity, an ounce of prevention is worth a pound of cure. That is to say, most malware, including ransomware, is easier to prevent than fix. While many organizations have policies about cybersecurity, a lot of these policies have not been updated in a while. Some other organizations simply rely on people to use common sense, which can prove detrimental if the wrong employee encounters a threat they are unfamiliar with.

Ransomware is a type of malware that restricts use of the infected computer or mobile device so that users cannot access applications and files. The malware creator demands a ransom to “unlock” the computer. Considering the lucrativeness of this threat, this type of cybercrime is expected to continue increasing.

Cybersecurity is an increasingly dangerous threat to businesses and organizations of all sizes, and it spans across websites, emails, mobile devices and other wireless appliances. The damages don't come lightly for those affected. Between loss of reputation, data losses, potential fines and spying, organizations face hefty financial losses that can last several years. Using the most up to date available reports from the leading security analysts, we've put together a handy cybersecurity infographic to help organizations understand the different threats they face and their probability of being attacked.

As companies increasingly discover the true potential that information provides, demand for document management software continues to grow rapidly. As this trend continues, more software companies are offering free or low-cost document management add-ons to existing software you might be using. The old adage “there’s no such thing as a free lunch” comes to mind, and certainly software is not the exception to this rule – not by a longshot. With vendors offering up these add-on features, it’s important to point some key reasons that a free document management solution may be more hindrance than help.

A new threat was unveiled at the recent Black Hat 2014 security conference in Las Vegas. The exploit can invade your network using common USB devices, a highly ubiquitous tool with a fatal flaw. They aptly named this vulnerability badUSB.

With the right language, your security policy can mitigate threats and reduce the impact of any breaches that do happen. The result is a boost in productivity, a reduction in network downtime, and the ability to provide reassurance to customers that their personal and financial information is safe in your hands. Here are 6 essential things your IT security policy needs to address.

Traditionally, phishing attacks were sent en masse. In response to protective measures, some cyber criminals have changed their tactics to a more targeted approach – spear phishing.

By the year 2017, 91 percent of businesses are projected to have integrated the cloud into their organization.When you lay out the benefits to businesses, it is clear to see why so many organizations are expected to transition to cloud in the next three years: competitive advantage. Cloud computing is taking the business world by storm, and it shows no sign of letting up.

Printers are a ubiquitous presence in nearly every business. Despite their frequent use, they are often forgotten when companies strategize about how to save costs. That's because most people don’t think about how much money toner costs or how the placement of printers impacts their cost. For many managers, these costs are all seemingly inevitable, and not worth the effort to get under control. Unfortunately, unmanaged print costs can account for thousands of wasted dollars.

Although businesses rely more heavily on technology, many of them are missing some of the ways that standard office equipment can improve productivity and reduce paper-intensive processes. Scanners as part of Multifunction printers (MFPs) or copiers allow for a seamless flow of information from the constant streams of digital and paper coming through the office.

According to Symantec, digital security threats have risen by 300 percent for small and medium businesses between 2011 and 2012. Yet 66 percent of SMBs are not concerned about IT threats. Companies need solid security policies to help protect their assets. Here is what you should consider before you create your IT security policy.

With the recent release of the climate change report, it is clear that we should all take as many actions as we can to lower our impact on the environment. While going “green” is often associated with a big bill, the majority of these practices are common sense ways to cut back on costs around the office as well.

The Heartbleed Bug has been all over the media in the past week, but a lot of myths and uncertainties still surround the bug. Here is everything you need to know about the bug, how it works, what it affects and what you can do about it.

After today, April 8th, people still using Microsoft's Windows XP Operating System will be facing tremendous risks.

Attacks on secure networks are not a matter of if, they are a matter of when. Companies deal with data breaches every day, yet many managers and businesses manage their networks while clinging to myths. The result is that these myths leave companies vulnerable without realizing their own vulnerability, leading to dire consequences.

Winter is not the only threat to business productivity and operations. Around the calendar, companies face a number of contingencies that can impede business operations. Having a business continuity plan in place is vital to weathering the unforeseeable. Here's how.

Is VoIP as Essential to an Office as Black is to a Wardrobe? Yes. Here are 5 Excellent Reasons Why.

Why have so many businesses still not made the switch to paperless operations? Here are some of the most common reasons, and how to get around them.