So when is it really time for your company to get a business phone system? This question can be a surprisingly tricky one for small business owners. There is really no hard and fast answer, but here are some common indicators that it’s time for an upgrade:
Let’s face it when your business was just getting started, it made sense to take every call. Every client could be a make it or break it scenario for your business. But as you grow, you reach a point where answering every call–including your personal cell–is no longer the most productive way to do business. And it is no longer worth your time to spend 15 minutes on the phone with every client that has some minor issue.
1. You are receiving calls on your personal phone at all hours of the day and night.
If you are tired of getting business calls at 8 or 9 at night when you are relaxing with your family it’s probably time for you to upgrade your business phone. Many studies indicate that a healthy work/life balance is key to your overall satisfaction and work productivity. It is hard to achieve that balance when your personal cell number is also your business number.
With a business phone system, you can have calls to your personal cell stop at a specific time every day. So, once it hits 5:00, your cell will no longer be business call central. That means less stress and more productivity.
2. You are always on the go.
If you are always on the go, you might have been putting off getting a business phone system. After all, what’s the point if you are rarely in your office? Well, all business phone systems are not created equal. Some business phones give you the capability to get call forwarding right from your cell phone.
Did you know that current VoIP technology will enable you to run your business phone system directly from a cell phone app? That’s right---depending on the app or provider, you can receive business calls, make calls with your business number, send and receive faxes, transfer calls, and get voicemail to text all from your cell phone.
3. You are missing calls, and leads are falling through the cracks.
Have you ever walked into the office, checked your voicemail, and then had a sick feeling in the pit of your stomach as you listened to a frustrated call from a big client whose call had somehow been missed? We feel your pain, but should you really be troubled with missing quality leads in the year 2017 for the sake of an incapable phone system?
Today’s business phone systems have some sophisticated call features to keep calls from falling through the cracks. “Find Me/Follow Me” features are a great example of this. With them you can set your business system to call your personal cell and home number until you are reached; or, if you are unable to pick up, you can set it to keep cycling through your employee numbers until someone is contacted, meaning you never have to miss a lead or important call again.
4. You Want More Integration
Do your find yourself on out-of-town business trips, or are you considering taking more work-from-home days to get more accomplished? If this is the case, your company mobile device may be causing more trouble than it’s worth. Most mobile devices provide employees with multiple phone numbers which can often time result in client confusion.
VoIP offers mobile forwarding as a standard feature for employees who might not report to the office on a daily basis, and as a layer of redundancy should your internet connection ever go down. Additional types of integration with VoIP systems can include software connectivity, such as CRM integration to increase sales force accuracy and efficiency. If you choose to upgrade to VoIP, your employees gain the benefit of an easy-to-use mobile app that allows constant access at a single phone number and other types of technology integration.
5. You are having more conference calls
Purchasing a dedicated teleconferencing solution to supplement your existing plain old telephone systems (POTs) may not be the cheapest option. VoIP phone systems can support teleconferencing, conference calls, and other add-on features seamlessly, and often for a cost upgrade that's cheaper than purchasing multiple types of software and hardware. Integration is easier and less expensive, as well.
So, Is It Time?
If you cannot relate to any of the above points, then you are probably fine just using your cell or a single landline in your office. But if these issues sound familiar, it may be time for your business to find out how business phone systems can make your life a little easier.
Is it time for a phone upgrade? Our consultants can help you identify the total cost of ownership of your existing phone systems as well as opportunities for significant savings. Contact us today to learn more.