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  • Buying a New Phone System? 5 Questions to Answer First

    by K Logan | Sep 08, 2015
    Purchasing a new phone system is a big decision that requires careful consideration and planning to ensure the maximum return on investment for your organization. There is a number of things to consider when shopping for a new phone system. Here are 5 questions you need to answer before you buy.
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  • 5 Unexpected Advantages of Teleworking

    by K Logan | Sep 02, 2015
    With the number of telecommuters steadily rising, many organizations are wondering if they should offer teleworking options to their employees. Although most businesses primarily see it as a perk that larger corporations can afford to offer, many organizations see it for what it really is: a strategic way to gain a competitive edge. To help you see how it can benefit your organization, we’ve put together a list of 5 unexpected advantages.
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  • Avoid Multiple Phone Systems to Improve Your Client's Experience

    by K Logan | Aug 25, 2015
    Multiple or duplicate phone systems can cause a host of problems that necessitate labor-intensive workarounds. Phones are often the last thing you think about when you’re growing or adding facilities, but a streamlined phone system can solve a lot of your operational issues. We’ve put together a list of 3 ways your phone system can significantly improve the efficiency of your facilities as you grow – and positively impact your clients.
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  • 5 Things to Consider before Implementing Unified Communications

    by K Logan | Aug 20, 2015
    Successfully implementing UC can seem challenging to many organizations – especially when they consider the potential cost. It’s important to look at all of the associated costs, and not just the sticker price. This will provide you with a better picture of the total cost of ownership as well as the return on investment. With this information, you can better decide if UC is right for your organization.Here are 5 things to consider before implementing Unified Communications:
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  • 6 Easy Steps to Virtualization

    by K Logan | Aug 12, 2015
    Virtualization, or converting physical network components into virtual assets, can greatly benefit companies in terms of operating costs, resource conservation and productivity and it’s important to take the right steps to make the conversion successful. Here are 6 easy steps to help you plan your virtualization project.
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  • 5 Times You Should Consider Upgrading Your Phones

    by K Logan | Aug 06, 2015
    Many businesses put off upgrading their phone systems, thinking it is either unnecessary or too much of a hassle. Companies operating a legacy system with traditional phone lines might be surprised at the money they can save with an upgrade. We’ve put together 5 times to consider upgrading your office phones.
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  • Are Wireless Printers Secure?

    by K Logan | Jul 29, 2015
    Many offices today are using wireless printers, scanners, copiers and fax machines (or all-in-one printers) without securing these devices on their wireless network, leaving themselves exposed for a cyberattack. Unfortunately, the damage they can cause can be striking, and can impact more than the device itself. It can bring down the whole network. It doesn’t need to be this way though.
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  • 4 Ways Your Phone System Can Improve Patient Care

    by K Logan | Jul 16, 2015
    Your phone system is the voice of your practice, whether you realize it or not. Today’s technology has the potential to either make or break your patient experience. Here are four things that your telephone system can (and should) do in order to support a positive patient experience.
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  • The Advantages and Disadvantages of Virtualization

    by K Logan | Jul 14, 2015
    To virtualize or not to virtualize, that is the question many business owners are staring down. Though the current trend is towards virtual everything, businesses need to weigh the pros and cons. To help with this, we've outlined the advantages and disadvantages of virtualization.
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  • How to Print an Envelope in Word 2013

    by K Logan | Jul 09, 2015
    Has there ever been a time when printing envelopes in Word was easy? It seems certainly since the dawn of Word printing envelopes has challenged many people and that’s okay – we’re here to help.
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  • Security Alert: Wire Transfer Schemes on the Rise

    by K Logan | Jul 01, 2015
    more sophisticated wire transfers are striking individuals and businesses of all sizes. Rather than stem from complete strangers, these attacks have become more difficult to spot, as the attackers leverage real email addresses that are known to the target. Quite often, these emails appear to come from executives and are sent to decision makers in the accounting department to process.
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  • How to Make Copiers and Printers HIPAA Compliant

    by K Logan | Jun 24, 2015
    The Department of Health and Human Services considers copiers, printers and fax machines to be workstations that are required to be secured and maintained according to standards outlined by the Health Insurance Portability and Accessibility Act, or HIPAA. Unfortunately, these devices can present some of the biggest unknown threats to the practice.
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  • The Truth About Paper - Infographic

    by K Logan | Jun 05, 2015
    Do you know how much each misfiled or misplaced document costs your business or how much knowledge is lost with each employee in a paper-based environment? Check out our infographic and learn the truth about paper.
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  • Should Medical Practices "BYOD"?

    by K Logan | May 01, 2015
    As technology advances, more medical practices are embracing a bring-your-own-device (BYOD) policy.While using these devices has the ability to enhance the patient experience and quality of care delivered, the security requirements set forth by HITECH and HIPAA laws put unprepared medical practices at a high risk for data breaches and non-compliance fines.
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  • 5 Reasons Criminals Want Patient Files More than Credit Cards

    by K Logan | Apr 16, 2015
    In 2014, the healthcare industry was overwhelmingly the top sector for security breaches, with 116 breaches in a single year –510% more than the financial sector. Here's why.
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  • Transitioning and Coordinating Patient Care - Safely

    by K Logan | Mar 19, 2015
    Patients are increasingly mobile, and with an increased turn over in the patient landscape, medical practices are challenged with a new tier of administrative work. When you factor in the adoption of Electronic Health Records (EHR) and the necessary compliance with the HITECH Act and Meaningful Use programs, it becomes even more challenging to send, receive and share patient records and medical information in a secure and compliant manner.
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  • 24% of Medical Practices Fail Meaningful Use Audits

    by K Logan | Feb 23, 2015
    Upon audit, 24% of practices failed to meet standards for Electronic Health Records (EHR) incentives they'd received. Small practices had to repay the government an average of $16,862. Out of those audit failures, nearly 70% were because the practice did not conduct an annual risk assessment, required by the Health Insurance Portability and Accessibility Act (HIPAA).
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  • Data, Not Documents

    by K Logan | Feb 05, 2015
    When it comes to document management, the focus is often on just that: managing documents. While this might make documents easier to find, it doesn’t necessarily simplify locating information.
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  • 5 Ways to Take Control of Your HIPAA Compliance

    by K Logan | Jan 29, 2015
    Few agencies covered under the Health Information Portability and Accessibility Act (HIPAA) feel confident about the Office of Civil Rights (OCR) or Department of Health and Human Services (DHHS) poking around. Despite this, there are a number of ways that this might become the case. Here are 5 tips to take control of your HIPAA compliance.
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  • The 4 Essential Customer Service Components of Your Phone System

    by K Logan | Jan 20, 2015
    Gone are the days where business telephones are hunks of plastic tied to a wall line. So what does a company need in order to ensure the best customer service available to their clients? Today’s phone systems can multiply the productivity of each employee, enable a more mobile workforce and, most importantly, enhance your customer service.
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