What is Virtualization (Hosted Telephony)?


You may have heard the term ‘Hosted VoIP’ but what does it really mean? Voice over Internet Protocol (VoIP) represents the successor for traditional telephony. While many businesses still use traditional telephony methods, all communication networks are moving to IP and VoIP which give businesses the ability to integrate communications with email, fax, instant messaging and video. VoIP eliminates the limitations of conventional telephony and brings greater efficiency and substantial cost savings on long distance, network operations, maintenance and upgrades. Hosted VoIP is a cost effective way to acquire PBX-caliber features you are accustomed to without the risks and challenges faced with managing your own network. This is an excellent solution for smaller businesses to acquire a hosted VoIP system through outsourcing (hosting) and therefore, costs incurred will be nominal without having to purchase an entire system.

Hosted telephony will provide your company a way to extend consistent voice communication services to all of your employees regardless of where they are. A simple network-based voice telephone communication system can help manage your network more efficiently, improve productivity, integrate remote employees and reduce costs. Internet Protocol (IP) telephony will allow you to transmit high-quality voice communications over your network reliably and securely. And employees will be able to communicate using almost any device or media.

Utilizing advanced features and capabilities, Milner’s hosted telephony systems will enable you to achieve better communications throughout your organization and beyond. The benefits of having a unified communication system are:

  • Combined voice and internet services
  • Support growth with a flexible, scalable system
  • Reduced costs over current phone system
  • Ease of managing multiple locations with geographic mobility
  • Improved customer responsiveness and support

When considering a hosted IP system, our consultants may ask you questions regarding: the number of voice lines you are currently using, how many new lines you estimate needing in the future, your company’s projected future internet usage, costs regarding your domestic and international long-distance and if you will require on-site management of your system?

Milner will design a telephony solution that will combine voice, video, data on a converged network. We can also provide you a wide range of trusted and reliable devices, such as conference and general phones, wireless and soft phones, handsets and sidecars. Our experts will help you determine if hosted telephony is right for your business and design an IP system that is personalized to fit your needs.