Toll-Free: 800-875-5042

Milner Help Desk

Network Operations Center (NOC)

Welcome to the Milner Technology Services Network Operations Center (NOC). The NOC is our hub of operations, where we execute the majority of our Managed IT Services functions, like cloud computing, server management, and infrastructure support. The NOC’s design optimizes our customer support, allowing for rapid response and quick escalation when required. Our technicians are supplied with state of the art equipment to monitor systems and networks, manage assets, facilitate updates, and assist clients.

The NOC provides:

Milner Help Desk

Systems surveillance – Our around-the-clock monitoring ensures optimal performance, no matter what time of day, ensuring your organization has secure and smooth operations – always.

24/7/365 monitoring – No matter what the hour, our vigilant technicians are monitoring your systems, protecting your network and troubleshooting issues, ensuring your network’s integrity is our business around the clock.

Incident management – When disaster strikes, Milner’s Managed IT Services team works quickly to identify and contain incidents, protect networks and minimize disruption. After isolating the problem, we correct the issue as quickly as possible and smoothly transition the trouble spot back online.

Network security – your network is the gateway to your business – and we know you don’t trust it to just anybody. Our NOC provides the highest level of Secure Socket Layer (SSL) encryption for all data, both in transit and at rest, protecting your data every step of the way.

Software updates– software updates often go neglected in a traditional workspace. Our Network Operations Center uses cloud technology to push out software updates and upgrades with immediacy, minimizing potential security threats to your company.

Help Desk

The Milner Technology Service’s help desk is a big part of what we do in the NOC. The help desk is available to answer the call for help. The help desk team will work with you to troubleshoot all issues, big and small, quickly escalate tickets if more support is needed and get you back to normal in no time.

If you are an existing client and need to reach our help desk, please use our helpdesk contact form on our website or call our toll free number: 800-875-5042.

How is your network performing? In the constantly changing technology environment, it’s good to have an expert do a thorough analysis to make sure you are protected and operating as efficiently – and cost-efficiently – as possible. Contact us for a free network analysis today!