Unified Communications


Reduce the human latency in your business


Human latency is the loss in productivity resulting from the lack of effective communications.  Unified communications, or UC, is the solution!  UC is the integration of real-time communication services such as instant messaging, presence information, telephony (including IP telephony), video conferencing, data sharing, call control and speech recognition that help to eliminate human latency from your business processes.


What’s a good example of UC at work?  A typical scenario when trying to reach key personnel might go something like this:  A call to an extension that goes to voicemail, following by an unanswered call to their cell phone, followed by an unanswered page that finally ends up as a last resort email or text message.  UC enables you to reach key personnel the first time without the usual multi-media tag that can take place by using an employee’s status, (presence), mobility applications and find me follow me contact rules.  Let a Milner consultant show you what UC can do for you.