Milner Managed Services Secures McBurney Data in the Cloud and Management of Their Servers and PCs

 

By Steven Oliver

Proactive versus reactive scenarios can vary as widely as preventing spilled milk instead of wiping up spilled milk or maintaining a vehicle instead of repairing a vehicle.

McBurney, a leading engineering firm specializing in construction and maintenance services for steam and power plant projects, recognized in a short time that Milner Managed Services brought a proactive approach compared to their previous managed services provider.

“Milner has been all over it. You all have been telling me when there is a problem,” said Lee Mimbs of McBurney’s corporate IT department at their Norcross, GA, headquarters.

He added, “In the past, when I had a problem I had to call the other vendor. It’s been nice getting email notifications of closed trouble tickets.”

Like many Milner customers most familiar with our heritage in office equipment, phone systems and dictation equipment, Mimbs was unaware Milner offered managed services until Jay Marzulla, sales director at Milner Voice & Data, mentioned Milner’s managed service offerings while on a sales call regarding a phone system conversion.

Managed services aren’t new to Milner. In fact, Milner has offered managed services to large companies and government agencies for almost 20 years.

Expanding the managed services offerings to small- and medium-size businesses was a natural growth path for Milner and a value-added offering to many customers that have first-hand experience of Milner’s service-driven business approach.

Milner assumed management of McBurney’s 14 virtual and two physical servers and 56 client workstations providing anti-virus protection with remote desktop, data backed up and replicated to multiple data centers. Milner also provides help desk support from 7 a.m. - 7 p.m. Mimbs says Milner clearly understood McBurney’s situation and delivered a solution that was implemented quickly and painlessly beginning early December 2012.

Another notable difference to Mimbs was the integration of a remote job site in central South Carolina that included six workstations. Mimbs noted that site was up and running under Milner Managed Services within a week and it was all done remotely. Mimbs noted, “I had to do it myself with a drive over to the site” with the previous managed services vendor.

McBurney’s Microsoft Exchange Server crashed while managed by their previous managed services provider of almost six years. Mimbs recalled it took five weeks to restore the server.

Milner came in and executed a transition to their manage services platform in approximately a week’s time while the previous IT provider “threw up their hands on the software and systems.”

As a result of the managed services engagement, Milner earned additional McBurney business for office equipment and phone system upgrades.

Click here for more information about Milner Managed Services or contact your Milner business consultant to schedule a vulnerability assessment of your company’s technology infrastructure.


Milner Newsletter 2013 Issue 1

Notable Solutions, Inc. Successfully Demonstrates Healthcare System Interoperability at IHE North American 2013 Connectathon

by Steven Oliver | Feb 11, 2013
Notable Solutions Inc., (NSi) a leading provider of paper and electronic data capture and print stream management solutions, announced recently that it successfully completed interoperability testing at the Integrating the Healthcare Enterprise (IHE) North American 2013 Connectathon.

Notable Solutions Inc., (NSi) a leading provider of paper and electronic data capture and print stream management solutions, announced recently that it successfully completed interoperability testing at the Integrating the Healthcare Enterprise (IHE) North American 2013 Connectathon. During the week-long event held in Chicago, Jan. 28-Feb. 2, NSi successfully passed 100 percent of its HL7 C-CDA based exchanges and demonstrated interoperability with leading Electronic Health Record (EHR) applications from industry vendors.

The IHE North American Connectathon provides interoperability and connectivity testing of health information systems in an effort to improve patient care by promoting the adoption of industry standards among healthcare IT vendors and users. With more than 160 systems and over 500 participants, vendors take part in real-life clinical scenarios based on IHE Integration Profiles. The long-term program is sponsored by professional healthcare societies such as RSNA, HIMSS, ACC, ECR and others to support the coordinated use of healthcare IT standards and to provide a common framework for multi-vendor systems integration.

“The results of this testing confirm that NSi can successfully meet interoperability standards with the most relevant healthcare IT solutions,” said Mike Morper, vice president of marketing at NSi. “NSi is committed to helping organizations smoothly transition to EHR systems and demonstrate meaningful use with secure print, scan and fax solutions. Customers can rely on NSi to fully support their HIPAA compliance initiatives throughout the entire patient lifecycle.”

NSi’s software solutions allow healthcare organizations to securely capture, process and route all health, patient and financial information and is currently at work in various healthcare facilities ─ hospitals, clinics and physician’s offices ─ throughout the U.S. and Europe.

Healthcare customers use NSi’s award-winning data capture and output management solutions to streamline pharmaceutical processes, create more secure and efficient workflows with bi-directional look up features, provide audit trails for patient records and financial information, and enforce business processes and standards. Physician offices as well as large healthcare providers are able to leverage existing hardware to safely manage patient health information, providing easy and secure access to data even from remote locations.

Milner is one of the nation’s top resellers of Nsi’s solutions. Click here for more information or email Milner at info@milner.com.

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