Proactive versus reactive scenarios can vary as widely as preventing spilled milk instead of wiping up spilled milk or maintaining a vehicle instead of repairing a vehicle.
McBurney, a leading engineering firm specializing in construction and maintenance services for steam and power plant projects, recognized in a short time that Milner Managed Services brought a proactive approach compared to their previous managed services provider.
“Milner has been all over it. You all have been telling me when there is a problem,” said Lee Mimbs of McBurney’s corporate IT department at their Norcross, GA, headquarters.
He added, “In the past, when I had a problem I had to call the other vendor. It’s been nice getting email notifications of closed trouble tickets.”
Like many Milner customers most familiar with our heritage in office equipment, phone systems and dictation equipment, Mimbs was unaware Milner offered managed services until Jay Marzulla, sales director at Milner Voice & Data, mentioned Milner’s managed service offerings while on a sales call regarding a phone system conversion.
Managed services aren’t new to Milner. In fact, Milner has offered managed services to large companies and government agencies for almost 20 years.
Expanding the managed services offerings to small- and medium-size businesses was a natural growth path for Milner and a value-added offering to many customers that have first-hand experience of Milner’s service-driven business approach.
Milner assumed management of McBurney’s 14 virtual and two physical servers and 56 client workstations providing anti-virus protection with remote desktop, data backed up and replicated to multiple data centers. Milner also provides help desk support from 7 a.m. - 7 p.m. Mimbs says Milner clearly understood McBurney’s situation and delivered a solution that was implemented quickly and painlessly beginning early December 2012.
Another notable difference to Mimbs was the integration of a remote job site in central South Carolina that included six workstations. Mimbs noted that site was up and running under Milner Managed Services within a week and it was all done remotely. Mimbs noted, “I had to do it myself with a drive over to the site” with the previous managed services vendor.
McBurney’s Microsoft Exchange Server crashed while managed by their previous managed services provider of almost six years. Mimbs recalled it took five weeks to restore the server.
Milner came in and executed a transition to their manage services platform in approximately aweek’s time while the previous IT provider “threw up their hands on the software and systems.”
As a result of the managed services engagement, Milner earned additional McBurney business for office equipment and phone system upgrades.
Click here for more information about Milner Managed Services or contact your Milner business consultant to schedule a vulnerability assessment of your company’s technology infrastructure.